Tough Conversations for Frontline Office Staff

         

ACSP in partnership with  Parentshop Present

Tough Conversations for Frontline Staff lifelong behaviour change 

MANAGING DIFFICULT, EMOTIONAL OR HOSTILE SITUATIONS

ONE-DAY PROFESSIONAL DEVELOPMENT FOR ADMINISTRATIVE OFFICERS IN SCHOOLS, COUNCILS AND SERVICE ORGANISATIONS

WHAT’S INCLUDED
• Training in how to conduct difficult conversations
using a script to achieve accountability
• A training manual containing course notes
• Re-usable worksheets to prepare for a difficult
conversation
• A certificate of completion
• Lunch and refreshments

RATE CARD
• Early Bird cost $330.00 including GST
• Within 2 weeks $369 including GST

Thursday 31st  October Liverpool 
Liverpool Catholic Club 424 -458 Hoxton Park Rd Liverpool West
8:30am - 4:30pm
Tuesday 29th October 2019 - Newcastle
Club Macquarie 458 Lake Rd Argenton 
8:30am - 4:30pm

email: Julie King if you have any issues executiveofficer@acsp.catholic.edu.au